Search Constraints

Start Over
Filtering by: Language English Remove constraint Language: English Resource Type Article Remove constraint Resource Type: Article

Search Results

  • The Positive Effects of Incivility in the Context of the Armed Forces: Exploring Work Context as a Moderator of Incivility

    Resource Type:
    Article
    Creator:
    Rostis, Adam
    Abstract:
    In the typology of harassment and aggression in the workplace, workplace incivility is situated as a non-aggressive, low intensity form of deviant behaviour with an uncertain intent to cause harm. The importance of incivility to organizational theory and human resource management is that it may have a negative effect on organizational outcomes and more importantly it may be a precursor for more overt forms of workplace violence. Two potential influences on the effects of incivility are personality and workplace context; the latter of these two has not been sufficiently explored in the literature. This paper will take one step towards addressing this gap by examining the ways in which incivility is moderated in the context of military organizations. The result of this contextual examination of incivility will be a proposal that incivility may have a positive effect through the development of coping strategies for stressful situations encountered by armed forces.
    Date Created:
    2007-04-01

  • Involuntary Downsizing: The Impact of a Labour Shortage

    Resource Type:
    Article
    Creator:
    Pyper, Rhonda L.
    Abstract:
    Labour shortages are imminent in a variety of different industries, particularly those that require high levels of skills. Organizations will need to plan for these shortages as many of the solutions will have fairly long lead times before an impact is felt. One area from which short-term gains may be achieved is the reduction of voluntary turnover, particularly the loss of productive employees. An area with potential for longer-term success in combating the labour shortage is in restructuring. Through restructuring, organizations can redesign the work processes so that when employees do leave, the position will have to be reworked and a replacement may not be needed. The organization will be shrinking in headcount, but it will remain as productive as it was before downsizing due to efficiencies gained; it will have successfully navigated "involuntary downsizing". The purpose of this paper is to develop the concept of involuntary downsizing" by expanding the definition of downsizing to include situations in which organizations are competing in diminishing labour markets. Similar to the current concept of downsizing, organizations will need to accomplish more, with fewer resources; however, the cause of the downsizing and the solutions that are available will be different.
    Date Created:
    2007-04-01

  • Code of Ethics: A Conceptual Model and Preliminary Results

    Resource Type:
    Article
    Creator:
    Pawliw, Pierre
    Abstract:
    Academic research into codes of ethics has given us valuable information on the subject but has failed to provide an all-encompassing understanding of the contents of actual codes. This paper looks at what is presently known about this subject, presents a conceptual model that integrates the different elements that go into a code of ethics, describes the dynamics that explains why each company's code of ethics has a distinct content, and presents preliminary results obtained after having analyzed a cross-section of the code of ethics of member companies of the Ethics and Compliance Officer Association.
    Date Created:
    2007-04-01

  • How May I Help You? Conceptualizing the Benefits of High Performance Work Practices on Emotional Labour Pressures in the Hospitality Industry

    Resource Type:
    Article
    Creator:
    Murray, William
    Abstract:
    The hospitality industry relies on front-line staff members to provide high quality service experiences to encourage repeat business. Unlike the manufacturing industry that separates the production of goods from the delivery to customers, professionals in the hospitality industry realize that customers evaluate their "product" through perceived service quality levels (Ottenbacher & Howley, 2005). Although types of service may differ, industry operators and researchers agree that both customer satisfaction and service quality are critical prerequisites for customer retention (Cronin & Taylor, 1992). Consistent service quality demands a workforce with strong emotional display management skills; however, displays of unfelt feelings, or "acting", can create intense emotional strain for service providers. This paper will examine the emotional labour pressures experienced by service workers and outline theoretical mitigating influences provided by high performance work practices (HPWP). Links will be drawn between decreased employee turnover, increased customer satisfaction and customer retention.
    Date Created:
    2007-04-01

  • How Does the Stage of a Contract Affect Performance: Evidence from Professional Basketball

    Resource Type:
    Article
    Creator:
    Mirowska, Agata
    Abstract:
    This study uses theories of motivation to analyze how performance changes over the life of a contract. Utilizing performance data for professional basketball players in the NBA for three seasons, the results show that performance does change over the life of a contract. Factors affecting how much control a player has over his performance are found to be important in how the players' performance changes as the contract completion nears.
    Date Created:
    2007-04-01

  • A Product of 'His' Time? Exploring the Construct of the Ideal Manager in the Cold War Era

    Resource Type:
    Article
    Creator:
    Mills, Albert J. and McLaren, Patricia Genoe
    Abstract:
    Managers are often measured against an ideal that is treated as a tangible object which is stable across generations. It is the contention of this paper that the ideal manager is, in fact, a social construct that is a product of the political and social context within which it exists. Different periods in time create unique typifications of the construct, and the ideal manager is not independent of its environment. The socially constructed nature of the ideal manager will be illustrated through the analysis of the construct at one specific point in time, the internal Cold War in the years following the Second World War and ending in 1960. While widely studied in most disciplines, the Cold War has been largely ignored in the management literature, and therefore provides us with a unique perspective from which to assess the impact of context on the standard to which managers are held.
    Date Created:
    2007-04-01

  • Theoretical Progression of Work and Life Relationship: A Historical Perspective

    Resource Type:
    Article
    Creator:
    Miri Lavassani, Kayvan and Movahedi, Bahar
    Abstract:
    In this study we will discuss the historical changes in the work and life relationship which resulted in development of new theories. After an introduction to work-life relationships, different theories of work and life are presented in the second section of this paper. These theories are categories intro three generations based on their characteristics in the historical evolution of work-life studies. In the third section measures of work and life spillovers are described. In section four, critiques of the current methodologies which is being used in the work and life studies are presented. Discussion section which is presented in following section includes some arguments regarding the ways to select the most appropriate theories for work-life studies. Also in this section some recommendations are presented for enhancing the commonly used methodologies of the research on work and life relationships. Finally, in the last section, some recommendations for future studies are presented.
    Date Created:
    2007-04-01

  • Seeing and Unmaking Civilians in Afghanistan: Visual Technologies and Contested Professional Visions

    Resource Type:
    Article
    Creator:
    Wilke, Christiane
    Abstract:
    This article examines the politics of 'seeing' civilians in Afghanistan with a focus on the 2009 Kunduz air strike. Drawing on the literature on professional vision and professional knowledges, I ask how divergences in the 'ways of seeing' between different professional communities can be explained, and how they are resolved in practice. 'Seeing,' I argue, is based on talking. The vocabularies with which we describe the world and understand our relationships shape how we 'see'. As a consequence, Afghans gathered around a truck can appear an 'immediate threat' or not -- depending on the ideological prisms at work. The article suggests that we need to treat professional vision as necessarily contested and examine how professionals are socialized into accepting one way of seeing as valid. Seeing is based on talking, and we need to talk about how we see (violence).
    Date Created:
    2017-03-28

  • The Internationalization of Malaysian Firms into Foreign Markets

    Resource Type:
    Article
    Creator:
    Ismail, Jannatul Firdaus
    Abstract:
    Available data indicate that economic conditions, exports performance and foreign direct investment from Malaysia increased significantly in the 1990s. Existing literature on the internationalization of firms is based on the study of firms from developed countries and does not directly apply to the case of firms based in developing economies, and Malaysia particularly. Based on this phenomenon, this study attempts to examine the process of internationalization among Malaysian firms into the foreign markets and compare the internationalization process of Malaysian firms with other developed countries. This study will contribute to the knowledge gap with empirical data from rapidly internationalizing firms, in respect of the Malaysian firms' experiences, organizational learning and capability creation that will offer fruitful approaches to understanding the dynamic of firms' expansion. The resulting model could assist policy makers to improve existed support programs for businesses to overcome barriers and enhance performance in internationalization process.
    Date Created:
    2007-04-01

  • Towards Measuring the Personality of Performing Arts Awards: Scale Development and Theoretical Implications

    Resource Type:
    Article
    Creator:
    Georgie, Vincent E.
    Abstract:
    This paper will provide insight into the personality dimensions that can be attributed to performing arts awards, and thus generate a scale to measure these dimensions. This area of work rests upon the idea that there is self-concept congruency between a viewer and product or service, and that there are instances where attributes of a human nature can be, in fact, attributed to them. The study will look particularly at a mixed sample of televised performing arts awards shows (The Academy Awards, The Prime-Time Emmy Awards, The Tony Awards, The Grammy Awards and The Golden Globe Awards) and the various motivations and interests of viewers to watch, or not watch, such shows. Based upon its position in the literature and its intended contribution, this study will propose a four-step scale development process.
    Date Created:
    2007-04-01